Returns and Refunds

Food products frequently have category-specific return restrictions because of hygiene, safety and product-integrity considerations. Your final policy must be reviewed against your operating model and applicable consumer-protection requirements.

Returns and Refunds

We want every Svarogya order to reach you in proper condition. Because our products include consumable food items, returns are accepted only in eligible situations.

Eligible situations

You may contact us when:

• The wrong product was delivered
• The product arrived damaged or leaking
• The package was tampered with
• The delivered item had expired before delivery
• A verified item was missing from the parcel
• Another product-quality issue is confirmed by our team

 

Reporting period

Notify us within [24 or 48 hours] of delivery by emailing care@svarogya.in.

Provide:

• Order number
• Description of the issue
• Clear product photographs
• Photographs of the outer and inner packaging
• Batch and date information
• Unboxing video, where reasonably required

 

Non-returnable situations

A return or refund may not be available when:

• The product has been opened or used without a confirmed defect
• The request is based solely on personal taste or preference
• Incorrect storage occurred after delivery
• The request was submitted outside the reporting period
• The returned product does not match the delivered item
• Damage resulted from customer handling

 

Resolution

After verification, we may provide one of the following:

• Replacement
• Refund
• Store credit
• Another suitable resolution permitted by applicable law

Approved refunds are normally processed to the original payment method within [five to ten] business days, although the bank or payment provider may require additional time.